Frequently Asked Questions

Question 1

HOW DO I SIGN UP FOR RESIDENTIAL GARBAGE SERVICE?

Accepted Answer

PLEASE CALL THE OFFICE AT 815-673-1616 FOR ADDITIONAL INFORMATION ON THESE SERVICES/FEES. ENROLLMENT OF NEW CUSTOMERS WILL BE ON MONDAY, WEDNESDAY AND FRIDAYS ONLY. YOU CAN ALSO VISIT OUR WEBSITE FOR ADDITIONAL INFORMATION

Question 2

WHAT SHOULD I DO IF MY GARBAGE IS NOT PICKED UP?

Accepted Answer

WE START OUR ROUTES AT 5:30 AM SO IT IS RECOMMENDED THAT YOU PLACE IT OUT EITHER THE NIGHT BEFORE (IF ALLOWED) OR BY 5:30 AM  IF YOUR GARBAGE WAS OUTSIDE (PLACED ON THE CURB) BY 5:30 AM AND WE MISSED YOU PLEASE CALL US AT 815-673-1616 AS SOON AS POSSIBLE. WE WILL SCHEDULE A PICK UP AS SOON AS POSSIBLE IF YOU WERE UNABLE TO PLACE THE GARBAGE OUTSIDE BY 5:30 AM WE MAY BE ABLE TO SCHEDULE A PICK UP BUT THAT WILL DEPEND ON AVAILABILITY.

Question 3

HOW MANY GARBAGE CANS CAN I PLACE OUT EACH WEEK?

Accepted Answer

YOU CAN PLACE OUT 2-3 GARBAGE CANS PER WEEK.  EACH GARBAGE CAN CANNOT WEIGH MORE THAN 50 POUNDS; THIS WEIGHT INCLUDES THE GARBAGE CAN AND THE GARBAGE INSIDE.   IF YOU PLACE MORE THAN 3 CANS OUTSIDE YOU MAY BE CHARGED AN EXTRA FEE FOR EXCESSIVE GARBAGE. IF YOU NEED TO PLACE MORE THAN 3 CANS PER WEEK CALL US, WE DO OFFER EXCEESSVIE GARBAGE SERVICE FOR AN ADDITONAL FEE EACH QUARTER. PLEASE CALL US AT 815-673-1616 FOR ADDITIONAL INFORMATION

Question 4

WHAT IF I HAVE LARGE ITEMS THAT NEED TO BE PICKED UP?

Accepted Answer

PLEASE GIVE US A CALL AT 815-673-1616 AND WE CAN SCHEDULE A PICK UP. THERE WILL BE AN EXTRA CHARGE FOR A SPECIAL PICK UP. THE CHARGE WILL VARY BASED ON WEIGHT, SIZE OF ITEM(S) AND HOW MANY ITEMS YOU ARE REQUESTING THAT WE PICK UP.

Question 5

HOW MUCH DOES RESIDENTIAL GARBAGE SERVICE COST?

Accepted Answer

CURRENT PRICE AS OF JAN 2026.  PRICES ARE SUBJECT TO CHANGE THESE PRICES ARE BILLED QUARTERLY – JAN 1ST, APRIL 1ST, JULY 1ST, OCT 1ST   IN TOWN - $100.00 OUT OF TOWN- $103.00 IN TOWN EXCESSIVE - $120.00 OUT OF TOWN EXCESSIVE- $125.00  WE OFFER DISCOUNTS FOR SENIORS AND VETERANS; WE OFFER BACK DOOR SERVICE FOR SPECIAL CIRCUMSTANCES. PLEASE CALL THE OFFICE AT 815-673-1616 FOR ADDITIONAL INFORMATION ON THESE SERVICES/FEES

Question 6

HOW CAN I PAY MY BILL?

Accepted Answer

YOU CAN SET UP AN ACCOUNT ONLINE THROUGH OUR WEBSITE AND MAKE A ONE TIME PAYMENT OR SET UP AUTOPAY: AUTOPAY CAN BE SET UP IN PERSON, ONLINE OR OVER THE PHONE.  YOU CAN MAIL IN YOUR BILL  YOU CAN COME TO THE OFFICE AND PAY DIRECTLY  WE ACCEPT CASH, CHECK DEBIT, MONEY ORDERS, AND CREDIT CARD. THERE IS AN ADDITIONAL FEE FOR CREDIT CARDS.   ANY ADDITONAL QUESTIONS OR FOR MORE INFORMATION PLEASE CONTACT OUR OFFICE AT 815-673-1616

Question 7

HOW CAN I CONTACT MICHAEL DISPOSAL INC.?

Accepted Answer

PHONE- 815-673-1616  EMAIL- MICHAELDISPOSAL68@GMAIL.COM  OFFICE/WALK IN- 506 E HICKORY ST, STREATOR ILLINOIS 61364

Question 8

WHEN/HOW DO I PAY FOR DUMPSTER ROLL OFF?

Accepted Answer

PAYMENT FOR DUMPSTER IS REQUIRED AT DELIVERY. YOU WILL PAY THE DRIVER DIRECTLY. THEY CAN ONLY ACCEPT CASH OR CHECK. WE APOLOGIZE AT THIS TIME THEY CANNOT ACCEPT CREDIT CARDS/DEBIT CARDS. PLEASE CALL THE OFFICE AT 815-673-1616 FOR ADDITIONAL INFORMATION

Question 9

HOW DO I REQUEST A DUMPSTER ROLL OFF?

Accepted Answer

YOU CAN VISIT OUR WEBSITE, SEND AN EMAIL TO MICHAELDISPOSAL68@GMAIL.COM OR CALL THE OFFICE AT 815-673-1616 FOR ADDITIONAL INFORMATION   IF SENDING EMAIL PLEASE INCLUDE NAME: ORDER DATE  SIZE OF ROLLOFF: DELIVERY ADDRESS: BILLING ADDRESS PHONE NUMBER USE: EXAMPLE CLEAN OUT, ROOFING  YOU CAN KEEP THE DUMPSTER ROLL OFF FOR UP TO 7 DAY IF YOU NEED IT PAST THE 7 DAYS ITS $10.00 A DAY FOR UP TO 7 DAYS IF YOU NEED IT BEYOND THAT TIME, PLEASE CALL THE OFFICE AT 815-673-1616 FOR ADDITIONAL INFORMATION. IF YOU ARE KEEPING IT BEYOND THE 7 DAYS, PLEASE CALL THE OFFICE SO WE CAN ADJUST THE TIME FRAME.   WE DO NOT AUTOMATICALLY PICK UP THE DUMPSTER ROLL OFF; YOU MUST CALL US WHEN YOU ARE FINISHED WITH THE DUMPSTER ROLL OFF. ONCE YOU CALL US, WE WILL STOP YOUR TIME THE DAY YOU CALL AND SCHEDULE A PICK UP.

Question 10

ROLL OFF SIZES AND EXCLUSIONS?

Accepted Answer

8 YARD 6’ W X 9.5 L X 4.5 TALL   1.5 TONS 10 YARD 7’9 X 9.3 L X 4’ TALL  2.0 TONS 15 YARD 7’4 W X 14’ L X 4.5 TALL 2.5 TONS 20 YARD 14’ L X 7’ W X 7’ TALL  3.0 TONS 25 YARD 15’ L X 7’ W X 7’ TALL  3.5 TONS ROOFING – 15 YARD ONLY  10 SQ ROOF/ 1 TON 3-TAB  IF YOU GO OVER THE WEIGHT LIMIT THERE WILL BE ADDITIONAL FEES ASSESSED. PLEASE CALL OUR OFFICE AT 815-673-1616 FOR ANY ADDITIONAL INFORMATION YOU MAY NEED  ITEMS NOT ALLOWED- CONCRETE, BRICK, DIRT, SAND, GRAVEL, ASH FROM BURN PILES, TIRES, BATTERIES, CHEMICALS, PAINTS, LARGE APPLIANCES (EXAMPLES BUT NOT LIMITED TO: REFIRGERATOR, WASHER, DRYER, ETC), ELECTRONIC WASTES (COMPUTERS, PRINTERS, TELEVISIONS, MONITORS, ETC) YARD WASTE, HASZRDOUS WASTE (EXAMPLES BUT NOT LIMITED TO: MOTOR OIL, GASOLINE, ANTIFREEZE, PAINT THINNERS, TURMPENTINE, ETC.)   NO MATRESSES OF ANY SIZE. NEW LANDFILL RULES: IF THEY FIND ANY OF THESE ITEMS IN YOUR DUMPSTER, THEY WILL FINE US AND WE WILL PASS THAT COST ON TO YOU. THE LANDFLL EXAMS EVERY LOAD THAT IS BEING EMPTIED. THEY WILL FIND THESE ITEMS EVEN IF YOU TRY TO BURY IT. DO NOT PUT THESE ITEMS IN THE DUMPSTER.

Michael Recycling & Disposal Inc. Assistant

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